Blossom Olive Tree Handcrafted Soaps LLC

Return & Refund Policy

Thank you for choosing Blossom Olive Tree Handcrafted Soaps LLC. Please review our Return and Refund Policy carefully before placing an order. By completing a purchase, you acknowledge and agree to the terms outlined below.

No Returns or Exchanges

All sales are final once an order has been processed or shipped. We do not accept returns or exchanges.

Handcrafted Products

Each bar of soap is carefully handcrafted in small batches using high-quality ingredients. As artisan handcrafted soaps, each bar is unique, and no two bars are exactly alike. Because each bar is individually handcrafted, slight variations in color, design, shape, size, and weight are to be expected and are not considered defects.

Personal Care Products

Our soaps are personal hygiene products that come into direct contact with the skin. For the health, safety, and protection of all customers, we cannot accept returns or exchanges on soaps that have been shipped, opened, or used.

Order Cancellation

If you wish to cancel your order, you must contact us within 24 hours of placing your order.

Orders canceled within this timeframe will receive a full refund to the original payment method.

Once an order has been processed or shipped, it cannot be canceled and is not eligible for a refund.

Damaged Items

We carefully inspect and package every order to help ensure it arrives safely. If your order arrives damaged during shipping, we will gladly replace the damaged item.

Damaged items are not eligible for a refund but may qualify for a replacement.

To submit a replacement claim, you must:

·         Email us within 24 hours of receiving your order.

·         Include clear photos of the damaged product(s), the shipping box, and the packaging.

·         Send your photos and order number  to blossomolivetreesoaps@gmail.com.

After reviewing your claim, we will determine whether the request qualifies for a replacement. If approved, we will arrange to send a replacement for the damaged item.

Incorrect Items Received

If you receive an incorrect item in your order, we sincerely apologize for the error. While we do not issue refunds for incorrect items shipped, we will promptly send you the correct product at no additional cost.

Please contact us within 3 days of the delivery date at blossomolivetreesoaps@gmail.com and include:

• Your order number

• A photo of the packing slip included with your order.

• A photo of the item(s) you received.

Once we receive and verify this information, we will ship the correct item as quickly as possible.

Claims submitted more than 3 days after delivery or without the required information are not eligible for a replacement.

Contact Us

If you have any questions regarding our Return and Refund Policy, please contact us at the email address below.

Email: blossomolivetreesoaps@gmail.com